Shipping Policy

Reliable & Tracked Shipping

At ArtDecors, we carefully package every handcrafted sign to ensure it arrives safely and securely at your doorstep. We understand that your custom sign is a special piece, and we take every step to provide a smooth and reliable delivery experience.

All orders include full tracking information, allowing you to follow your package from our workshop to delivery.

Shipping Carriers We Use

To provide the best possible shipping experience, we work with trusted shipping partners, including:

🚚 UPS
📮 Canada Post
🚛 Purolator
🇺🇸 USPS

We select the shipping carrier based on several factors, including:

✓ Delivery location
✓ Package size and weight
✓ Seasonal demand
✓ Current carrier performance
✓ Estimated delivery timelines

Our goal is always to choose the most reliable and efficient shipping option available for your order.

Processing & Production Time

Every ArtDecors sign is handcrafted after your order is placed. Production time varies depending on the design, customization requirements, and order volume.

Most orders are completed within the timeframe shown on the product page.

Please note that:

• Custom designs may require additional preparation time
• Production times may increase during busy seasons and holidays
• Shipping time begins after your order has been completed and shipped

Tracking Your Order

Once your order ships, you will receive a tracking number by email.

You can use this tracking information to monitor your package's progress and estimated delivery date.

Please allow a short time for tracking information to update after shipment.

Delivery Times

Delivery times vary depending on your location and the selected carrier service.

Estimated delivery time after production:

🇨🇦 Canada: Typically 2–7 business days
🇺🇸 United States: Typically 3–8 business days
🌎 International Orders: Delivery times vary by destination

Please understand that delivery estimates are provided by shipping carriers and may be affected by:

• Weather conditions
• Holidays
• Customs processing
• Carrier delays
• Unexpected service interruptions

ArtDecors is not responsible for delays caused by shipping carriers or circumstances outside our control.

Packaging & Protection

Every sign is carefully packaged using protective materials to help prevent damage during transit.

We take extra care when preparing your order because many of our products are custom, handmade pieces that are designed to be enjoyed for years.

International Orders & Customs

For international shipments, customs duties, taxes, brokerage fees, or import charges (if applicable) are the responsibility of the buyer.

Customs policies vary by country, and ArtDecors has no control over additional charges applied by destination authorities.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please double-check:

✓ Street address
✓ Apartment/unit number
✓ Postal/ZIP code
✓ Contact information

Orders returned due to an incorrect or incomplete address may require additional shipping charges for reshipment.

Our Commitment

We are committed to providing a reliable shipping experience and will always do our best to select the best carrier and service option for your location and the time of year.

If you have any questions about your shipment, please contact us — we are always happy to help.

ArtDecors
Handcrafted Custom Signs
Toronto, Ontario, Canada